Last updated: 20 September 2026. Page version 2026-09-20.
You can delete your Attune account and everything in it. You do not need to keep the app installed to ask, and you do not have to give a reason.
Open Attune, go to Settings, and choose Delete account. You are asked to confirm once, and then it runs. Nothing is queued for later and nobody reviews it.
Email support@attunefamilies.com from the email address on your Attune account, with the word "delete" in the subject line. That address is how we know the request is yours, so please write from it rather than from another one.
If you cannot reach that mailbox any more, write from whatever address you have and tell us the display name on the account and roughly when you joined. We will ask you a couple of things only you would know before we delete anything, because deleting the wrong family's account on somebody's say-so would be the worse mistake.
We confirm we have your request when it arrives, and we complete the deletion within 45 days of establishing that the account is yours. There is no charge.
Everything we hold that is yours:
We delete these table by table rather than relying on the database to sweep them up, and we check afterwards. If any part of it refuses, we stop before deleting your sign in identity and tell you, because that identity is the only handle we would have to finish the job. An account is never left half erased.
Once it is done we cannot undo it, and we cannot recover anything from it. Copies of deleted content can survive for a short while in routine backups, which we aim to have clear within 30 days.
Three things, and it is worth saying plainly what they are.
Reports you filed about other members. These are kept, with your name taken off them. The report keeps its reason, its details, and its date, and nothing on it points back at you.
We do this because the erasure used to run the wrong way round. The family most likely to close their account is the family that was harassed, so deleting their account was what destroyed the case against the member who drove them out, and the next family to be harassed by that member started from nothing. Severing your name from the record removes your personal data and leaves the safety record that protects everyone still here.
Reports other members filed about you. These are kept too, and marked as resolved because the account they concerned no longer exists. What was reported, and the fact that it was handled, is the record that tells us later whether we handled it well.
Email you sent us. A message you sent to support stays in our support mailbox unless you ask us to purge it. Say so in the same email and we will.
If you want your data before it goes, open Attune and choose Settings then Download my data. It returns a complete JSON export of everything above. Deletion is permanent, so do this first if you want it at all.
Email support@attunefamilies.com. Our full privacy policy is at https://attunefamilies.com/privacy, and it explains what we collect and how long we keep it.